pacific house
hostel est 1892

1. Information We Collect

‍We may collect the following types of information:

‍Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Identification documents (where required by law)
• Payment details
• Booking information

Automatically Collected Information

When you use our website:

• IP address
• Browser type
• Device information
• Cookies and analytics data

Other Information

• Preferences related to your stay
• Communication history
• Feedback or reviews

2. How We Use Your Information

We may use the information we collect to:

• Process bookings and payments
• Manage your stay and provide customer support
• Improve our website and services
• Send booking confirmations and service-related updates
• Communicate promotions, news, and relevant offers (you may opt out anytime)
• Comply with legal obligations

3. Sharing Your Information

We may share your information with:

• Trusted service providers (payment processors, booking systems, marketing platforms)
• Government or regulatory bodies (where legally required)
• Third parties assisting with fraud prevention, security, or operational purposes

We do not sell your personal data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Understand user behaviour
• Personalise your experience
• Provide relevant ads or retargeting

You can modify your cookie settings through your browser at any time.

5. Data Storage & Security

We take reasonable steps to secure your data against:

• Loss
• Misuse
• Unauthorised access
• Modification or disclosure

While we strive to protect your data, no internet system is 100% secure.

6. International Transfers

If we transfer your data outside Australia, we ensure it is protected under equivalent privacy standards.

7. Access & Correction

You may request:

• Access to your personal information
• Updates or corrections
• Deletion of certain data (where legally permitted)

Contact us via the details below.

8. Marketing Communications

You may receive promotional emails if you opt in through our website or booking process.
You can unsubscribe at any time via the link provided.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with the revised date.

10. Contact Us

For questions regarding this Privacy Policy or to request access to your information:

Pacific House Hostel

Email: Reception@thepacifichouse.com
Phone: +61 02 9191 4912
Address: 50 Sir John Young Crescent, Woolloomooloo
Sydney NSW 2011, Australia