What qualifies as a group booking?

Typically, bookings of 10+ guests are considered a group. If you’re travelling together and want rooms reserved for your group, we’re happy to help.

Can our group stay in the same room or on the same floor?

Yes. We offer flexible room configurations and do our best to keep groups together, either in shared rooms or across the same floor, subject to availability.

Do you offer private room bookings for groups?

Yes. Groups can book private dorms or private rooms, ensuring your group has dedicated space.

Can you cater for dietary requirements for your complimentary breakfast?

Absolutely. We can accommodate common dietary requirements; just let us know in advance.

Is the hostel secure for group stays?

Yes. Pacific House offers 24/7 staffed reception, secure building and room access, CCTV and lockable storage in all rooms.

Do you offer catering options for groups?

Yes. We offer catering options that can be tailored to your group; ask our team for details.

Is there a group coordinator we can speak to?

Yes. Every group booking is supported by a dedicated group coordinator, giving you one point of contact from enquiry through to check-out.

Can we organise activities for our group?

Yes. From daily on-site activities to recommendations for Sydney experiences, our team can help organise group-friendly options.

What is the payment and deposit process?

Group bookings may require a deposit to secure the reservation, with final payment due prior to arrival. Details will be confirmed at booking.

What are the check-in and check-out times for group bookings?

Standard check-in and check-out times apply. Early arrival or late check-out requests can be discussed with our team.

Is there luggage storage available for groups?

Yes, secure luggage storage is available for groups before check-in or after check-out.

Can we arrive late or check in as a group?

Yes. Late arrivals are welcome; just let us know in advance so we can assist with a smooth check-in.